SC CODE ERROR RICOH DIGITAL B&W

Posted by Budi Sulistio Kamis, 30 Mei 2013 0 komentar
KODE ERROR RICOH SC




Jika pada mesin fotocopy RICOH anda muncul SC CODE Error di layar, misalnya SC 302, SC 542 dan sebagainya anda bisa mengetahui sebenarnya apa yang terjadi pada mesin RICOH anda dengan melihat daftar SC CODE di bawah . Tapi maaf saya tampilkan dalam bahasa Inggris. Dan dibawah ini adalah  ERROR SC CODE RICOH MESIN DIGITAL HITAM PUTIH / B&W RICOH Pada umumnya.
Contoh penggunaan.
Misalnya pada mesin fotocopy RICOH anda mengalami SC 302. anda tinggal tekan Ctrl+F pada keyboard anda, lalu masukkan 302 di kotak pencarian, maka yang dicetak tebal adalah hasilnya.

SERVICE CALL CONDITIONS RICOH


TROUBLESHOOTING

SERVICE CALL CONDITIONS


There are 4 levels of service call conditions.
Level Definition Reset Procedure


A To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below). Enter SP mode, and then turn the main power switch off and on.


B SCs that disable only the features that use the defective item. Although these SCs are not shown to the user under normal conditions,
they are displayed on the operation panel only when the defective feature is selected. Turn the operation switch or main switch off and on.

C The SC history is updated. The machine can be operated as usual. The SC will not be displayed. Only the SC history is updated.

D Turning the main switch off then on resets SCs displayed on the operation panel. These are re- displayed if the error occurs again. Turn the operation switch off and on.

When a Level “D” SC code occurs

When a Level D SC occurs, a screen opens on the operation panel to tell the operator:
•  An error occurred
•  The job in progress will be erased
•  The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch “Reset” on the screen to reset the machine immediately and go back to the copy screen.

If the operator does not touch “Reset”

The next message tells the operator that the machine will reset automatically and that the previous job was lost and must be started again. After reading the message, the operator touches “Confirm” on the screen. The next screen shows
the number and title of the SC code, and stops until the operator turns the machine off and on.

If the operator touches “Reset”

If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine reboots immediately and the operation panel displays the copy screen.

Important
•  Do not try to use the operation panel during an automatic reboot.
•  If the Remote Service System is in use, the SC code is sent immediately to the
Service Center




SERVICE CALL CONDITIONS




4.1.2  SC CODE DESCRIPTIONS

Important
•  If a problem concerns a circuit board, disconnect and reconnect the connectors and then test the machine. Often a loose or disconnected harness is the cause
of the problem. Always do this before you decide to replace the PCB.
•  If a motor lock error occurs, check the mechanical load before you decide to replace the motor or sensors.
•  When a Level “A” or “B” SC occurs while in an SP mode, the machine cannot display the SC number. If this occurs, check the SC number after leaving the SP mode.
•  The machine reboots automatically when the machine issues a Level “D” SC
code. This is done for Level “D” SC codes only.



CAUTION
Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.


NOTE:  The main power LED ( ) lights or flashes while the platen cover or
ARDF is open, while the main machine is communicating with a facsimile
or the network server, or while the machine is accessing the hard disk or memory for reading or writing data


SERVICE CALL CONDITIONS

Code No. Symptom Possible Cause
101 B Exposure lamp error 1 •   Exposure lamp defective
•   Lamp stabilizer defective
•   Exposure lamp connector defective
•   Standard white plate dirty
•   Scanner mirror or scanner lens out of position or dirty
•   SBU defective
The standard white level was not detected properly when scanning the white plate.
102 B Exposure lamp error 2 •   SBCU defective
•   IPU defective
•   Controller board defective
The exposure lamp was on longer than the allowed time (3 min.) after scanning of the originals was completed.
120 D Scanner home position error 1 •   Scanner motor defective
•   Scanner motor drive board defective
•   Scanner HP sensor defective
•   Harness between SBCU and HP
sensor loose, disconnected, damaged
•   Harness between SBCU and scanner motor loose, disconnected, damaged
•   SBCU defective
•   Scanner wire, timing belt, pulley, or carriage defective
The scanner home position sensor does not detect the on condition during initialization or copying.
121 D Scanner home position error 2
The scanner home position sensor does not detect the off condition during initialization.
122 B Scanner HP Sensor – Error 1
The HP sensor remains on while the carriage is returning to the home position.
123 B Scanner HP sensor – Error 2
The HP sensor does not switch on after the carriage has returned to the home position.
141 C Black offset correction error •   Lens block defective
•   SBCU defective
Black offset could not be corrected after
SP4800 was done.
143 C SBU auto adjust error •   Exposure lamp disconnected
•   There is no blank sheet of A3 size paper on the platen
•   White plate dirty or missing
The machine could not acquire the white or black peak level setting at power on,
or after SP4428 (SBU Auto Adjust) was done.
144 B SBU connection error Harness between SBU and IPU board loose, disconnected, or damaged.
The IPU does not detect the SBU
connection signal.
165 B Copy Data Security Unit error •   The Copy Data Security Unit board is not installed
•   The Copy Data Security Unit board is installed, but it is not the correct
type for the machine.
An error occurred when the machine attempted to recognize the Copy Data Security Unit board.
193 B Image transfer error •   IPU board defective
•   Controller board defective
•   Video controller defective
The IPU board does not finish within 1 minute after the image data has been transferred to the controller board.







-
SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
195 B DFGATE assert error •   ADF interface cable loose, disconnected, or damaged
•   SBCU defective
•   Mismatched firmware between the
SBCU board and ADF
The DFGATE signal does not assert within 30 seconds after the original has been scanned.
196 B DFGATE negate error •   ADF interface cable defective
•   SBCU defective
•   Mismatched firmware between the
SBCU board and ADF
The DFGATE signal does not negate within 1 minute after the DFGATE has been asserted.
197 B DFGATE error •   ADF interface cable defective
•   SBCU board defective
•   Mismatched firmware between the
SBCU board and ADF
The DFGEATE signal has already been asserted at the original scan.
198 B Memory address error •   Mismatched firmware between the
SBCU board and controller board
•   Controller defective
•   SBCU defective
•   IPU board defective
Note: Before you replace a board, update the firmware. This can repair
the error.
The IPU board does not receive the memory address from the controller board.
199 B DF scanning finish error •   ADF interface cable defective
•   SBCU board defective
•   Mismatched firmware between the
SBCU board and ADF
The original does not finish scanning with in 1 minute
302 B Charge roller error •   Charge high voltage supply board defective
•   Connection at PCU loose, disconnected, or damaged
A charge roller current leak signal is detected.
320 B Polygon motor error •   Polygon motor I/F harness loose, disconnected, or defective
•   Polygon motor defective
•   Polygon motor driver defective
•   SBCU board defective
•   The XSCRDY signal did not activate
(go LOW) within 10 sec. after the polygon motor turned on.
•   The XSCRDY signal did not deactivate (go HIGH) within 3 sec.
after the polygon motor turned off.
•   The polygon motor continued to rotate for the prescribed number of rotations for 200 ms after the XSCRDY signal went HIGH (deactivated).
•   After the polygon motor turned on, or after the machine detected that the prescribed number of rotations had changed, the XSCRDY signal did not go LOW (active).













SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
322 B Laser synchronization error •   Poor connection between the laser synchronization detector board and the SBCU board
•   Laser synchronization detector board out of position
•   Laser synchronization detector board defective
•   SBCU board defective
•   LD unit defective
The main scan synchronization detector board cannot detect the laser synchronization signal for more than 10 consecutive 50 ms intervals.
323 B LD drive current over •   LD unit defective (not enough power, due to aging)
•   Poor connection between the LD
unit and the SBCU board
•   SBCU board defective
•   The LD drive current exceeded 100
mA.
•   The XLDERR of the LD board was detected LOW twice within 100 ms.
•   Initialization of the PMACA failed.
350 B ID sensor calibration – Error 1 •   ID sensor defective or dirty
•   ID sensor harness disconnected or connector is damaged
•   SBCU defective
•   Scanning system or image creation system malfunction
•   High voltage power supply board
(power pack) defective
One of the following conditions occurred when the ID sensor pattern was calibrated during printing:
•   Vsp > 2.5V
•   Vsg < 2.5V
•   Vsp = 0V
•   Vsg = 0V
351 B ID sensor calibration – Error 2 •   ID sensor dirty or defective
•   ID sensor harness disconnected, or connector damaged
•   SBCU board defective
•   High voltage power supply board
(power pack) defective
The following conditions occurred simultaneously when the ID sensor pattern was calibrated during printing:
•   Vsg = 5V
•   PWM = 0 (LED current drop)
352 B ID sensor calibration – Error 3 •   ID sensor dirty or defective
•   ID sensor harness disconnected, or connector damaged
•   SBCU defective
•   High voltage power supply board
(power pack) defective
During printing the 2.5V value for edge detection of the ID sensor pattern could not be detected after 800 ms.
353 B ID sensor adjustment Error 1 •   ID sensor dirty or defective
•   ID sensor harness disconnected, or connector damaged
•   SBCU defective
•   High voltage power supply board
(power pack) defective
•   Scanning system or image creation system malfunction
Error occurred during automatic adjustment of Vsg:
•   Vsg output did not attain 4V, even with PWM = 255 (maximum current for LED)
•   Vsg output was greater than 4V, even with PWM=0 (no current for the LED)
354 B ID Sensor Adjustment Error 2 •   ID sensor dirty or defective
•   ID sensor harness disconnected, or connector damaged
•   SBCU defective
•   High voltage power supply board
(power pack) defective
•   Scanning system or image creation system malfunction
Error occurred during automatic adjustment of Vsg. Vsg could not be adjusted to 4.0V0.2V within 50 ms even after 20 attempts.






SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
355 C ID sensor error •   ID sensor dirty or defective
•   ID sensor harness disconnected, or connector damaged
•   SBCU board defective
•   High voltage power supply board
(power pack) defective
•   Scanning system or image creation system malfunction
For details about the cause of the problem, please refer to SC350~354 above.
389 B TD sensor error •   TD sensor defective
•   TD sensor connector damaged.
TD sensor output was less than 0.5V, or more than 0.5V 10 times in succession.
If the fax unit is installed, this SC is issued immediately. If the fax unit is not installed, this SC is issued after the
prescribed number of copies has printed.
390 D TD sensor error •   TD sensor abnormal
•   Poor connection of the PCU
The TD sensor outputs less than 0.5V or more than 4.0V 10 times consecutively during copying.
Note:
•   If the fax option is installed, this SC is issued immediately.
•   If the fax option is not installed, this SC is issued after the prescribed number of pages is copied.
391 B Development bias leak •   Poor connection at the PCU bias terminal
•   High voltage supply board defective
A development bias leak signal is detected.
392 B TD sensor initial setting error •   The PCU toner seal was not removed
•   ID sensor defective
•   TD sensor defective
•   Drum does not turn
•   Development roller does not turn
Initialization of the new PCU unit failed. TD sensor output voltage fell out of the adjustment range (2.0  0.2 V.
398 B PCU error South Korea only •   Install the correct type of PCU.
Illegal PCU unit.
399 B Illegal toner bottle South Korea only •   Install the correct type of toner bottle.
The toner bottle installed is not intended for use with this machine.




















SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
401 B Transfer roller leak error 1 •   High voltage supply board set incorrectly or defective
•   Transfer roller set incorrectly or damaged
•   Transfer unit set incorrectly
A transfer roller current leak signal is detected. The current feedback signal for the transfer roller is not detected within the correct time.
402 B Transfer roller leak error 2 •   Transfer roller set incorrectly or damaged
•   High voltage supply board set incorrectly or defective
A transfer roller current leak signal is detected. The current feedback signal for the transfer roller is not detected within the correct time.
411 B Separation bias leak error •   High voltage supply board defective
•   Discharge plate defective
A separation bias leak signal is detected.
490 B Toner supply motor leak error •   Toner supply motor defective
More than 1 ampere supplied to the toner supply motor for longer than 200 ms.
500 B Main motor lock •   Too much load on the drive mechanism
•   Main motor defective
A main motor lock signal is not detected for more than 500 ms after the main motor starts to rotate, or the lock signal
is not detected for more than 500 ms during rotation after the last signal.
501 B 1st paper tray lift motor malfunction •   Paper lift sensor connection loose, disconnected, or damaged
•   Paper lift sensor defective
•   Tray lift motor connection loose, disconnected, or damaged
•   Tray lift motor defective
•   Obstruction that causes overload on the drive mechanism
502 B 2nd paper tray lift motor malfunction
503 B 3rd paper tray lift motor malfunction
(optional paper tray unit)
504 B 4th paper tray lift motor malfunction
(optional paper tray unit)
The paper lift sensor is not activated after the tray lift motor has been on for
18 seconds.
506 B Paper tray motor lock (optional paper tray unit) •   Paper tray motor connection loose, disconnected, or damaged
•   Paper tray motor defective
•   Obstruction that causes overload on the drive mechanism
A motor lock signal is not detected for more than 1.5 s or the lock signal is not detected for more than 1.0 s during rotation.
508 B LCT rear fence drive error •   Rear fence motor connection loose, disconnected, or damaged
•   Rear fence motor defective
•   Return position sensor connector loose, disconnected, or damaged
•   Return position sensor defective
•   Obstruction that causes overload on the drive mechanism
The return position sensor is not
activated after the rear fence drive motor has been on to lower the tandem tray for
8 seconds.
509 B LCT side fence drive error •   Obstruction that causes overload on the drive mechanism
•   Side fence motor disconnected or defective
•   Side fence position sensor disconnected or defective
•   Side fence close sensor
disconnected or defective
The side fence positioning sensor is not activated for more 3 seconds when the paper stack in the left tray is moved to the right tray. The side fence close sensor is not activated for more 3 seconds after moving the paper stack to the right tray.



SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
510 B LCT lower limit error •   Tray lift motor defective
•   Poor connection of the tray lift motor
•   Lower limit sensor disconnected or defective
•   Obstruction that causes overload on the drive mechanism.
The lower limit sensor does not activate within 8 seconds after the tray has been lowered.
520 B Paper tray error •   A defective motor
•   A defective sensor
•   Obstruction that causes overload on the drive mechanism
An error occurs (i.e motor error, or sensor error, etc) for any paper tray.
541 A Fusing thermistor open •   Fusing thermistor out of its position because of incorrect installation
•   Fusing thermistor disconnected or defective
•   Power supply not within rated range
(15% or more below rating)
The fusing temperature did not increase
12 C at the center or ends of the hot roller within 2 seconds after two checks from the time the fusing lamps turned on.
542 A Fusing temperature warm-up error •   Fusing thermistor defective or out of position
•   Fusing lamp disconnected
•   Fusing thermostat open
The fusing temperature does not reach the standby temperature within 20 seconds after the main switch is turned on.
543 A Fusing overheat error 1 •   TRIAC short on PSU (PSU
defective)
•   SBCU board defective
•   Fusing thermistor defective
A fusing temperature over 230C is detected for 5 second by the fusing thermistor.
544 A Fusing overheat error 2 •   TRIAC short on PSU (PSU
defective)
•   SBCU board defective
•   Fusing thermistor defective
•   Voltage of power supply unstable
•   A fusing temperature over 250C is detected by the fusing temperature monitor circuit in the SBCU board.
•   The power was interrupted for more than 0.3 sec.
545 A Fusing overheat error 3 •   Hot roller thermistor is out of its position because of incorrect installation
After warmup, the hot roller attained full operating temperature and maintained this temperature for 10 sec. without the hot roller rotating.
546 A Unstable fusing temperature •   Thermistor disconnected or defective
•   Fusing unit drawer installed incorrectly
The fusing temperature varies 50C or more twice in succession within 1 sec.
547 B Zero cross signal detection error •   PSU defective
•   SBCU board defective
Zero cross signals are not detected within a certain period.
548 A Fusing unit set error •   Poor connection of the fusing unit
•   The fusing unit is not installed
The machine does not detect the fusing unit.
557 B Zero cross waveform signal error •   Electrical noise on the power supply line
The waveform of the zero cross signal was detected out of range.
590 B Exhaust fan motor error •   Poor connection of the exhaust fan motor
•   Too much load on the motor drive
The CPU detects an exhaust fan lock signal for more than 3.5 seconds.




SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
611 B Communication break error between
SBCU and ADF •   Serial line connecting SBCU and
ADF unstable
•   Connectors between SBCU and ADF loose, disconnected, or damaged
The SBCU received a break (LOW)
signal from the ADF main board.
612 B Communication command error between SBCU and ADF •   Update the firmware
•   SBCU board defective
The SBCU sends a command to the
ADF main board that it cannot execute.
620 B Communication timeout between SBCU
and finisher: Error 1 •   Serial line connecting SBCU and finisher unstable
•   External noise
The SBCU cannot receive a response within 100 ms after 3 attempts after sending data to the finisher.
621 B Communication timeout between SBCU
and finisher: Error 2 •   Serial line connecting SBCU and finisher unstable
•   External noise
A break (LOW) signal was received from the finisher.
650 B Communication timeout error between
SBCU and duplex unit •   Serial line connecting SBCU and duplex unit unstable
•   External noise
•   SBCU board and duplex main board connection defective or loose
•   Duplex main board defective
•   SBCU board defective
The SBCU cannot receive a response within 1 sec. from the duplex unit.
669 B EEPROM Communication Error •   EEPROM installed incorrectly
•   EEPROM defective
After you check the installation, turn
the machine off and on. If this does not repair the problem, replace the SBCU.
The machine failed to detect a match between the read/write data for the EEPROM on the SBCU after 3 attempts.
670 D Engine response error •   SBCU installed incorrectly
•   SBCU defective
•   Controller board defective
After powering on the machine, a response is not received from the engine within 30 seconds.
672 D Controller-to-operation panel communication error at startup •   Controller stall
•   Controller board installed incorrectly
•   Controller board defective
•   Operation panel connector loose or defective
After powering on the machine, the communication circuit between the controller and the operation panel is not opened, or communication with
controller is interrupted after a normal startup.
720 B Finisher motor error •   The motor connectors are loose, disconnected or damaged.
•   The motor is defective
The meaning of this SC error depends on which finisher is installed.
500-sheet Finisher B442
There is a problem with the upper transport motor.
1000-sheet Finisher B408
There is a problem with the registration motor.












SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
721 B Lower transport motor error – 1000- sheet Finisher B408 •   The motor connectors are loose, disconnected or damaged.
•   The motor is defective
There is a problem with the lower transport motor.
722 B Finisher jogger motor error – 1000-sheet
Finisher B408 •   Jogger H.P sensor disconnected or defective
•   Jogger motor connectors loose, disconnected, or damaged
•   Jogger motor defective
The finisher jogger H.P sensor remains de-activated for a certain time when returning to home position.
The finisher jogger H.P sensor remains activated for a certain time when moving away from home position.
724 B Finisher staple hammer motor error –
1000-sheet Finisher B408 •   Staple jam
•   Stapler overload caused by trying to staple too many sheets
•   Staple hammer motor defective
Stapling does not finish within 600 ms after the staple hammer motor turned on.
725 B Finisher stack feed-out motor error –
1000-sheet Finisher B408 •   Stack feed-out H.P sensor defective
•   Stack feed-out motor defective
The stack feed-out belt H.P sensor does not activate within a certain time after
the stack feed-out motor turned on.
726 B Finisher lift motor error •   Shift tray lift motor defective
•   Stack height sensor defective
The stack height sensor does not activate within a certain time after the shift tray lift motor turned on.
Note: This error applies to the 500-sheet and the 1000-sheet finisher.
727 B Finisher staple hammer motor error –
500-sheet Finisher B442 •   Staple jam
•   Stapler overload caused by trying to staple too many sheets
•   Staple hammer motor defective
Stapling does not finish within a certain time after staple hammer motor turned on.
728 B Finisher exit motor/paper stack height error Exit motor error (B408)
•   Exit motor connector loose, disconnected, or damaged
•   Exit motor defective
Stack height sensor error (B442)
•   Stack height lever solenoid defective
•   Stack height sensor defective
•   Lever sensor defective
•   Main control board defective
The meaning of this SC error depends on which finisher is installed.
1000-sheet Finisher B408
Exit motor error.
500-sheet Finisher B442
Stack height sensor error. The stack height detection lever does not return to its home position before going to detect the stack height.
730 B Finisher stapler motor error –1000-sheet
Finisher B408 •   Stapler motor defective
•   Stapler H.P sensor defective
•   Poor stapler motor connection
The stapler does not return to its home position within a certain time after the stapler motor turned on.
-or-
The stapler H.P sensor does not activate within a certain time after the stapler motor turned on.





SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
731 B Finisher motor error 1000-sheet Finisher
•   Exit guide plate motor defective
•   Exit guide plate HP sensor defective
•   Exit guide plate open sensor defective
500-sheet Finisher
•   Output tray motor defective
•   Tray upper limit sensor defective
The meaning of this SC error depends on which finisher is installed.
1000-sheet Finisher B408
Exit guide plate motor error. The exit guide plate open sensor or exit guide plate HP sensor does not activate within a certain time after the exit guide plate motor turned on.
(1000-sheet finisher)
500-sheet Finisher B442
Output tray motor error. The tray upper limit sensor does not activate within a certain time after the shift motor turned on. (500-sheet finisher)
732 B Finisher shift motor error – 1000-sheet
Finisher B408 •   Shift motor defective
•   Shift tray HP sensor defective
Roller shift does not finish within a certain time after the shift motor turned on.
770 B Shift tray shift motor error •   Shift sensor defective
•   Shift motor defective
During a shift operation the sensor state did not change (off to on, or on to off) within 2.4 sec.
791 B Bridge communication error •   Poor connection between the finisher and mainframe
•   Harness damaged or defective
The machine cannot communicate with the finisher with the bridge unit installed.
792 B Finisher connection error •   Finisher connection defective
The machine cannot communicate with the finisher with the bridge unit installed.
793 B Interchange communication error •   Interchange unit installed incorrectly
•   Interchange unit connection loose, disconnected, or
damaged
•   Interchange unit harness damaged
The machine cannot communicate with the interchange unit properly when the duplex unit is installed.
800 D Startup without video output end error (K) •   Controller board defective
Video transfer to the engine is started, but
the engine did not issue a video transmission end command within the specified time.
804 D Startup without video input end (K) •   Controller board defective
A video transmission was requested from the scanner, but the scanner did not issue a
video transmission end command within the specified time.
818 B Watchdog error •   Defective controller board
While the system program is running, no
other programs can run (due to a bus hold or endless loop).









SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
819 B Kernel abnormal end error •  HDD error
•  Software application error
•  RAM shortage
•  MBU jumper set incorrectly. For more, see "Fax Option Type B766" manual "1. Installation".
A HDD error or a software error has occurred, terminating the SCS process, gwinit process, and finally the kernel program.
A system process has exhausted the
RAM.
820 B Self-Diagnostic Error: CPU •  Defective controller board
•  Software defective
•  MBUjumper set incorrectly. For more, see "Fax Option Type B766"
manual "1. Installation".
An unexpected exception or interruption has occurred.
821 D Self-Diagnostic Error: ASIC •   Controller board defective
The ASIC returned an error during the self-diagnostic test because the ASIC and CPU timer interrupts were compared and determined to be out of range.
822 D Self-Diagnostic Error: HDD •   HDD defective
•   HDD connector defective
•   Controller board defective
The hard disk drive returned an error during the self-diagnostic test.
823 D Self-diagnostic Error: NIC •   Controller board defective
The network interface board returned an error during the self-diagnostic test.
824 D Self-diagnostic Error: Resident NVRAM •   Replace the resident NVRAM on the controller board
•   Replace the controller board
The resident non-volatile RAM returned an error during the self-diagnostic test.
826 D Self-diagnostic Error: NVRAM/Optional
NVRAM •   Replace the NVRAM on the controller board
The NVRAM or optional NVRAM returned an error during the self- diagnostic test.
827 D Self-diagnostic Error: RAM •   Update the controller firmware again
•   Replace the 256 MB memory
The resident RAM returned a verify error during the self-diagnostic test.
828 D Self-diagnostic Error: ROM •   Controller board defective
•   Update the controller firmware
The resident read-only memory returned an error during the self-diagnostic test.
829 D Self-diagnostic Error: Optional RAM •   Replace the optional memory.
•   Controller board defective
The optional RAM returned an error during the self-diagnostic test.
838 D Self-diagnostic Error: Clock Generator •   Replace the controller board
A verify error occurred when setting data was read from the clock generator via
the I2C bus.










SERVICE CALL CONDITIONS



Code No. Symptom Possible Cause
840 D EEPROM error 1 •   EEPROM defective; replace the controller board
•   EEPROM has reached the end of its service life
During input/output with the EEPROM on the controller board, one of the following errors occurred:
•   A read error occurred and continued after 3 retries.
•   A write error occurred.
841 D EEPROM error 2 •   EEPROM on the control board defective, or has reached the end of its service life. Replace the
controller board.
The values read from the three areas during the mirroring check phase did not match. The data is being written into the three areas differently.
850 D Network I/F Abnormal •   Controller board defective (NIB function built into the controller board. Replace the controller board.
NIB interface error.
851 D IEEE 1394 I/F Abnormal •   IEEE1394 interface board defective
•   Controller board defective
IEEE1394 interface error.
Note: This SC code applies to the B205/B209. The D007/D008 does not support IEEE 1394.
853 D Wireless LAN board error 1 •   Wireless LAN board not installed when the machine was turned on
At startup the wireless LAN board could be accessed, but the wireless LAN board
(IEEE 802.11b or Bluetooth) could not access the controller board.
854 D Wireless LAN board error 2 •   Wireless LAN board has been removed during machine operation.
The board that holds the wireless LAN board can be accessed, but the wireless LAN board (802.11b/Bluetooth) itself cannot be accessed while the machine is operating
855 D Wireless LAN board error 3 •   Wireless LAN board defective
•   Wireless board connection not tight
An error was detected for the wireless
LAN board (802.11b or Bluetooth).
856 D Wireless LAN board error •   Wireless LAN board defective
•   PCI connector loose
An error is detected for the wireless LAN
board (802.11b or Bluetooth).
857 D USB I/F Error •   USB 2.0 disconnected
•   Controller board defective
The USB driver is unstable and generated an error. The USB I/F cannot be used.
The USB driver can generate three types of errors: RX, CRC, and STALL errors.
Only the STALL error can generate this
SC code.
860 B Startup without HD connection at main power on •   Cable between HDC and HDD loose or defective
•   HDD power connector loose or defective
•   HDD defective
•   Replace the controller board
The hard disk connection is not detected.



SERVICE CALL CONDITIONS

Code No. Symptom Possible Cause
861 B HDD error 1 •   Cable between HDC and HDD loose or defective
•   HDD power connector loose or defective
•   HDD defective
•   Replace the controller board
The HDD was not detected when the machine was turned on. The hard disk connection is not detected.

Code No. Symptom Possible Cause
862 A HDD error 2 •   Format the HDD with SP5832.
Note: If you continue to use an HDD with bad sectors, this can have an effect on performance. Replace the HDD as soon as possible.
Maximum number of bad sectors detected on HD. Up to 101 bad sectors have appeared in the area on the hard disk where image data is archived, and the hard disk may require replacement.
863 B HDD error 3 •   A bad sector occurred during operation of the HDD
Startup without HD data lead. Data stored on the hard disk is not read correctly.
864 D HDD error 4 •   Data transfer was abnormal in the data read from the HDD.
HD data CRC error. During operation of the HD, the HD responded with a CRC error.
865 D HDD access error
HDD responded to an error during operation for a condition other than those for SC863 or 864. •   HDD defective.
866 D SD card error 1: Recognition error
The SD card in the slot contains illegal program data. •   Use only SD cards that contain the correct data.
867 D SD card error 2: SD card removed
The SD card in the boot slot when the machine was turned on was removed while the machine power was on. •   Insert the SD card, then turn the machine off and on.
868 D SD card error 3: SD card access
An error occurred while an SD card was used. •   SD card not inserted correctly
•   SD card defective
•   Controller board defective
Note: If you want to try to reformat the SD
card, use SD Formatter Ver 1.1.
870 B Address Book Data Error •   Software defective
•   HDD defective
Address book data stored on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network.
872 B HDD mail RX data abnormal •   HDD sector corrupted. Reformat with
SP5832 007.
•   If this does not repair the problem, replace the HDD.
An error was detected at power on. The data received during mail receive could be neither read nor written.



SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
873 B HDD mail TX data error
An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD. •   Do SP5832-007 (Format HDD – Mail
TX Data) to initialize the HDD.
•   Replace the HDD

Code No. Symptom Possible Cause
874 D Delete All error 1: HDD
A data error was detected for the HDD/NVRAM after the Delete All option was used.
Note: The source of this error is the Data Overwrite
Security Unit B660 running from an SD card. •   Turn the main switch off/on, and try the operation again.
•   Install the Data
Overwrite Security Unit again. For more, see
section “1. Installation”.
•   HDD defective
875 D Delete All error 2: Data area
An error occurred while the machine deleted data from the HDD.
Note: The source of this error is the Data Overwrite
Security Unit B660 running from an SD card. •   Turn the main switch off/on, and try the operation again.
876 D Log data abnormal •   Software error. Update the firmware
•   NVRAM defective
•   HDD defective
An error was detected in the handling of the log data at power on or during machine operation. This can be
caused if you turn the machine off while it is operating.
880 D File format converter error •   File format converter disconnected
•   File format converter board defective
A request for access to the File Format Converter
(MLB) was not answered within the specified time.
900 D Electrical total counter error •   NVRAM incorrect type
•   NVRAM defective
•   NVRAM data scrambled
•   Unexpected error from external source
The total count contains something that is not a number.
901 D Electronic total counter error •   Replace the NVRAM
on the controller board
The value of the total counter has already exceeded
9999999
920 D Printer Error 1 •   Software defective
•   Insufficient memory
An internal application error was detected and operation cannot continue.
921 B Printer error 2
When the application started, the necessary font was not on the SD card. •   Font not on the SD
card
925 D Network File Error •   Software defective
•   Files on the HDD
corrupted
The file that manages NetFile is corrupted and operation cannot continue.
951 B F-GATE error at write request •   Update the controller firmware
•   SBCU board defective
After the IPU receives an F-gate signal, it receives another F-gate signal.





SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
953 B Scanner setting error •   Update the controller firmware
The IPU does not respond with the scanner setting signal required to start scanning processing.
954 B Printer setting error •    Replace the IPU
board
•    Replace the controller board
•    Update the controller firmware
The IPU does not respond with the settings that are required to start image processing by the printer.

Code No. Symptom Possible Cause
955 B Memory setting error •    Replace the IPU board
•    Replace the controller board
•    Update the controller firmware
The IPU does not respond with the settings that are required to start image processing using the
memory.
964 B Printer ready error •    Replace the IPU board
•    Replace the controller board
•    Download the controller firmware
The printer ready signal is not generated within 17
seconds after the IPU received the print start signal.
984 D Print image data transfer error •   Controller board defective
•   SBCU board defective
•   Connectors between
SBCU and controller loose or defective
The image transfer from the controller to the engine via the PCI bus does not end within 15 s after starting.
986 D Software write parameter setting error •   Update the controller firmware
An unstable area at the storage destination in the settings table is set at NULL for the parameter received by the write module.
990 D Software performance error
The software attempted to perform an unexpected operation.
•   Software defective
•   Internal parameter incorrect
•   Insufficient working memory
•   When this SC occurs, the file name, address, and data will be stored in
NVRAM. This information can be checked by using SP7-403. Note the above data and the situation in which this SC occurs. Then report the data and
conditions to your technical control center.
991 C Software continuity error •   No operation required. This SC code does not appear on the panel, and is only logged.
The software attempted to perform an unexpected operation. However, unlike SC990, the object of the error is continuity of the software.
992 D Unexpected Software Error •   Software defective
•   An error undetectable by any other SC code
occurred
Software encountered an unexpected operation not defined under any SC code.



SERVICE CALL CONDITIONS


Code No. Symptom Possible Cause
995 D Machine Type Information Error •   Replace the controller board with the correct board.
After the machine power is turned on, a mismatch is detected between the CPM information sent from
the controller to the engine.

Code No. Symptom Possible Cause
997 B Application function selection error •   Update the firmware for the application that failed
•   An option required by the application (RAM, DIMM, board) is not
installed
The application selected by a key press on operation panel does not start or ends abnormally.
998 D Application start error •   Download controller firmware
•   Replace the controller board
•   An option required by the application (RAM, DIMM, board) is not installed
After power on, the application does not start within
60 s. (All applications neither start nor end normally.)

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